Orders & Payments
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, mobile money and other secure payment methods.
Orders can be modified or canceled within (24) hours of purchase. Please contact our customer support immediately.
You will receive a confirmation email with order details once your purchase is completed.
Shipping & Delivery
No, we are looking into ship worldwide soon and Shipping costs and delivery times will vary by location.
Standard shipping takes hours in the city and upcountry varies the times for the bus hours estimated
Once your order is shipped, you will receive, message on your mobile phone a tracking number via email or a call
Product Care & Materials
Our bags are made from high-quality, ethically sourced leather and premium materials. Details are provided on each product page.
Store in a dust bag when not in use, avoid direct sunlight and moisture, and clean with a soft, dry cloth.
Customization & Gift Options
Yes, we offer personalization on select bags. Please check product pages for availability.
Yes, we provide luxury gift packaging and personalized message options at checkout.
Account & Loyalty Program
No, but having an account allows you to track orders, save your details, and access exclusive offers.
You can reach us via email at contact@shopchicclass.com, phone at +256778670925, or through our WhatsApp chat during business hours.
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